DUE TO COVID-19, PLEASE ALLOW 3 - 4 WEEKS TO RECEIVE YOUR ORDER. WE THANK YOU FOR YOUR PATIENCE.
DELIVERY CHARGES
As soon as you place your order, please allow 3-4 weeks for your order to be completed. If you require it sooner, contact us to see if your order can be arranged to your required deadline. The delivery frame below is for when the order is complete:
United Kingdom
Free Standard Shipping (3-4 working days)
Europe
Standard Delivery (3-4 working days) £7.00
Rest of the World*
Standard Delivery (5 working days) £12.00
Once your order is dispatched, you will receive tracking details with your estimated arrival time. We use UPS to ship all international orders. For UK orders we ship with UPS and Royal Mail.
INTERNATIONAL DELIVERY
*Charges and will be calculated upon checkout. International delivery times may vary if they are subject to customs charges. This is beyond our control but please do not hesitate to contact us if you have any questions about this. More information is explained under “Tax, Customs and Duties”.
Busy periods such as national bank holidays may also affect delivery times. We do not process orders on national holidays, we advise you order in advance to avoid any delays.
In the unlikely event of your order risking a potential delay, one of our specialists will contact you as soon as possible and provide updates frequently. Provided we contact you, we will not be liable for delays. If the delay is substantial, you will be able to request a refund for the items paid for but not yet received.
DELIVERY ATTEMPTS
In the event of a delivery being attempted but unsuccessful, our courier will leave a note posted through your letterbox informing you of either how to rearrange a delivery, where to collect your parcel or when they will attempt the next delivery.
If your order is not collected after a failed attempt and you do not rearrange delivery, and our team have been unsuccessful in getting in contact with you, we will terminate the contract. If you contact us in the future, you may be eligible for a partial refund (your total minus our costs) after a full investigation has been taken.